Return & Refund Policy

At Glemify Store, we want you to shop with complete confidence. Your satisfaction matters to us, and we aim to make our return and refund process simple, fair, and transparent.

 

1. Eligibility for Returns

You may request a return if your order meets any of the following conditions:

  • The item is damaged or defective upon delivery
  • You received the wrong product
  • The item is unused, in original packaging, and in the same condition as delivered

To be eligible, the product must:

  • Not be used, washed, or altered
  • Include all original tags, packaging, and accessories

 

2. Return Time Frame

  • You must request a return within 3 days of receiving your order
  • Requests made after this period may not be accepted

We recommend checking your order immediately upon delivery.

 

3. Refund Policy

Refunds are applicable in the following cases:

  • You received a damaged or defective product
  • You received the wrong item

Refunds are not applicable in the following situations:

  • Change of mind after receiving the product
  • Product has been used, damaged after use, or not in original condition
  • Return request submitted after the allowed time frame

 

4. Exchange Policy

We offer exchanges under these conditions:

  • The product is defective, damaged, or incorrect
  • The product is unused and in original condition

Exchange requests must be made within 3 days of delivery.
Exchange is subject to product availability.

 

5. Refund Method

Refunds are issued through convenient local methods:

  • Bank Transfer
  • JazzCash
  • Easypaisa

Processing time:

  • Refunds are processed within 5–7 working days after the returned item is received and inspected

 

6. Cash on Delivery (COD) Orders

For COD orders:

  • Refunds are not issued in cash
  • Customers must provide:
    • Bank account details or
    • JazzCash / Easypaisa number

Refunds will be transferred using one of the above methods after approval.

 

7. Return Process

To request a return or refund, follow these steps:

  1. Contact us within 3 days of delivery
  2. Share:
    • Order number
    • Clear photos of the product (if damaged/incorrect)
  3. Our team will review your request
  4. If approved, we will guide you on the return process
  5. Once we receive and inspect the item, your refund or exchange will be processed

 

8. Shipping Costs for Returns

  • If the issue is from our side (wrong/damaged product):
    → Glemify Store will cover return shipping costs
  • If the return is for personal reasons (if accepted):
    → Customer will bear the shipping cost

 

9. Non-Returnable Items

The following items are not eligible for return:

  • Personal care or hygiene products
  • Items marked as final sale or discounted
  • Used or damaged items (after delivery)

 

10. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, don’t worry—we’ve got you covered.

  • Report the issue within 3 days
  • Share clear pictures as proof
  • We will quickly arrange a replacement or refund

We take full responsibility for any mistakes on our end.

 

11. Contact Information

If you need help or have any questions, feel free to reach out:

  • 📩 Email / WhatsApp: [Add your contact details here]
  • 🕒 Support Hours: [Add working hours]

Our team is always here to assist you.

 

Your satisfaction is our priority.
We are committed to making your shopping experience with Glemify Store smooth, safe, and reliable.